Holiday Inn Express Roseville-ST. Paul
2715 Long Lake Rd, Roseville, 55113, Estados Unidos
+ 37
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Fatos rápidos
Check-in a partir das: | 15:00 |
|---|---|
Check-out até as: | 11:00 |
Café da manhã | Café da manhã disponível |
Animais de estimação | Animais de estimação não são permitidos |
Crianças | Crianças são bem-vindas neste hotel |
Comodidades
Wi-Fi
Estacionamento
Ar-condicionado
Transporte para o aeroporto
Piscina
Academia
Mais informações sobre Holiday Inn Express Roseville-ST. Paul
Holiday Inn Express Roseville-ST. Paul
Holiday Inn Express Roseville-St. Paul by IHG fornece check-in e check-out expressos, quartos para não fumantes, academia, Wi-Fi grátis em toda a propriedade e lounge compartilhado em Roseville. TCF Bank Stadium fica a 10 km de distância.
Classificações e avaliações
Limpeza4,7
Localização4,7
Serviços4,8
Quartos4,7
Preço4,4
Qualidade do sono4,6
Avaliações dos viajantes
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Comentado pelos viajantes
Em grupo
Comentário: 12 de mai. de 2025
HOCKEY FAMILIES ACCEPTED HERE!
WE BOOKED THIS HOTEL FOR A HOCKEY TOURNAMENT IN BLAINE. THE HOTEL WAS VERY ACCOMODATING AND ALLOWED OUR FAMILIES TO USE THE BREAKFAST AREA FOR GATHERING & ALSO WAS UNDERSTANDING TO ALLOW OUR KIDS TO HAVE FUN AND BE KIDS. I WOULD RECCOMEND TO ANYONE STAYING IN THE AREA FOR HOCKEY TO CHOOSE THIS HOTEL. WOULD DEFINATLEY STAY AGAIN!
Resposta do hotel
Comentário: 12 de maio
Hi jessicakimps.
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your group had such a great stay during the hockey tournament in Blaine.
It was truly a pleasure hosting your team and their families. We understand how important it is for teams to have space to relax and connect off the ice, and we’re glad the breakfast area worked well as a gathering spot. We also appreciate your kind words about our team’s flexibility it means a lot to us to know that our approach helped make your stay more enjoyable.
Hockey weekends can be busy and exciting, especially with kids full of energy, so we do our best to create an environment that’s both respectful and welcoming for teams and other guests alike. Your recommendation to others staying in the area for tournaments is greatly appreciated, and we’re honored to have earned your trust.
We would absolutely love to welcome you all back the next time you're in town. Best of luck in your future games and we’ll be cheering for you from afar!
Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your group had such a great stay during the hockey tournament in Blaine.
It was truly a pleasure hosting your team and their families. We understand how important it is for teams to have space to relax and connect off the ice, and we’re glad the breakfast area worked well as a gathering spot. We also appreciate your kind words about our team’s flexibility it means a lot to us to know that our approach helped make your stay more enjoyable.
Hockey weekends can be busy and exciting, especially with kids full of energy, so we do our best to create an environment that’s both respectful and welcoming for teams and other guests alike. Your recommendation to others staying in the area for tournaments is greatly appreciated, and we’re honored to have earned your trust.
We would absolutely love to welcome you all back the next time you're in town. Best of luck in your future games and we’ll be cheering for you from afar!
Comentário: 31 de mar. de 2025
Data da estadia: mar. de 2025
The hotel was understaffed at check-in. We waited 5+ minutes at the front desk to check-in. The beds were very comfortable. The refrigerator in the room did not work, which didn't matter for us but should have been checked. The room had an odd smell when we arrived but seemed to abate. The hotel backs up to a trucking company so lots of back up beeping early in the morning. Breakfast was managed as best it could be with the crowd.
Casal
Comentário: 15 de mar. de 2025
DO NOT BOOK HERE
DO NOT BOOK HERE! The manager “Theresa Martinez” will change your reservation and move your things out of your room without any notice or consent.
Me and my family checked into this Holiday Inn with a reservation extending from Friday night to Sunday morning.
We left Saturday to do our outing and hoping to come back to our room 509 for a nights rest.
Upon arriving to our room. Our key cards were denied access and me and my family hearing someone else in OUR ROOM!
We immediately went down to the front desk to ask why there was a stranger in our room and if our reservation changed.
The front desk worker said THE MANAGER “Theresa Martinez” changed our reservation to checkout Saturday night instead of Sunday morning giving our room away to another customer.
The front desk worker said he tried calling us and was unable to reach us. We showed him our phone calls list and my family did not receive or miss calls from any Holiday Inn Express in Roseville- St Paul.
Our things were moved out of room 509 without our knowledge or consent, mind you with my wife’s wedding ring inside our room!
At the end of the day we were moved to a new room with just a little deduction from our stay.
Why did the manager have the audacity to change our reservation without any explanation or communication to us!?! Make it make sense. IT DOESNT!
We filed a report to corporate and waiting for a direct call from the manager. Again the manger is Theresa Martinez.
Do not book here. Go somewhere else. They do not have mangers working on the weekends which you can not speak to anyone higher than a front desk worker until Monday.
Me and my family checked into this Holiday Inn with a reservation extending from Friday night to Sunday morning.
We left Saturday to do our outing and hoping to come back to our room 509 for a nights rest.
Upon arriving to our room. Our key cards were denied access and me and my family hearing someone else in OUR ROOM!
We immediately went down to the front desk to ask why there was a stranger in our room and if our reservation changed.
The front desk worker said THE MANAGER “Theresa Martinez” changed our reservation to checkout Saturday night instead of Sunday morning giving our room away to another customer.
The front desk worker said he tried calling us and was unable to reach us. We showed him our phone calls list and my family did not receive or miss calls from any Holiday Inn Express in Roseville- St Paul.
Our things were moved out of room 509 without our knowledge or consent, mind you with my wife’s wedding ring inside our room!
At the end of the day we were moved to a new room with just a little deduction from our stay.
Why did the manager have the audacity to change our reservation without any explanation or communication to us!?! Make it make sense. IT DOESNT!
We filed a report to corporate and waiting for a direct call from the manager. Again the manger is Theresa Martinez.
Do not book here. Go somewhere else. They do not have mangers working on the weekends which you can not speak to anyone higher than a front desk worker until Monday.
Resposta do hotel
Comentário: 16 de março
Dear X5971NJjordanl,
Thank you for taking the time to share your experience. We sincerely apologize for the distress and frustration you and your family experienced during your stay. What you described is completely unacceptable, and we deeply regret any inconvenience this caused.
We understand how upsetting it must have been to return to your room only to find that your reservation had been altered without your knowledge and that your personal belongings had been moved. This is not the level of service we strive to provide, and we take these matters very seriously.
Your concerns regarding the lack of communication and the handling of your reservation are extremely concerning, and we are actively looking into how this occurred. Guest reservations should always be honored as booked, and if any changes are necessary, they must be clearly communicated in advance. Additionally, personal belongings should be handled with the utmost care and respect. We will be addressing this matter internally to ensure that such incidents do not happen in the future.
We understand that a deduction was provided for the inconvenience, but we recognize that this does not undo the stress and disruption you experienced.
Once again, we deeply regret the mishandling of your stay and appreciate your feedback, as it helps us improve our processes.
Thank you for taking the time to share your experience. We sincerely apologize for the distress and frustration you and your family experienced during your stay. What you described is completely unacceptable, and we deeply regret any inconvenience this caused.
We understand how upsetting it must have been to return to your room only to find that your reservation had been altered without your knowledge and that your personal belongings had been moved. This is not the level of service we strive to provide, and we take these matters very seriously.
Your concerns regarding the lack of communication and the handling of your reservation are extremely concerning, and we are actively looking into how this occurred. Guest reservations should always be honored as booked, and if any changes are necessary, they must be clearly communicated in advance. Additionally, personal belongings should be handled with the utmost care and respect. We will be addressing this matter internally to ensure that such incidents do not happen in the future.
We understand that a deduction was provided for the inconvenience, but we recognize that this does not undo the stress and disruption you experienced.
Once again, we deeply regret the mishandling of your stay and appreciate your feedback, as it helps us improve our processes.
Comentário: 10 de mar. de 2025
Data da estadia: mar. de 2025
Friendly staff, good breakfast, clean rooms and great location. This will be our hotel from now on when we go to the cities.
Comentário: 15 de jan. de 2025
Data da estadia: jan. de 2025
When I got to my room there was NOTHING on the bed, just the mattress. Same with the bathroom no towels and not “put together”. Had to go back down and get put into a different room. There was constant noise from trucks backing up at the warehouse next door.
Excelente localização
2715 Long Lake Rd, Roseville, 55113, Estados Unidos|A 3,42 km do centro da cidade
10 coisas para fazera 1,17 km
Check-in e check-out
Check-in a partir das:
15:00
Check-out até as:
11:00
Bom saber
Crianças são bem-vindas neste hotel
Entre em contato com o hotel para mais informações sobre como adicionar camas extras.
Entre em contato com o hotel para mais informações sobre como adicionar um berço.
Animais de estimação não são permitidos
Café da manhã disponível
Cardápio do café da manhã
Buffet
Preço do café da manhã
Entre em contato com o hotel para informações sobre preços
Você deve apresentar um documento de identidade válido com foto e um cartão de crédito no momento do check-in. Por favor, observe que Pedidos Especiais estão sujeitos a disponibilidade, e custos adicionais podem ser aplicados. A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. No momento do check-in, é necessário apresentar um documento de identidade com foto e um cartão de crédito. Todos os pedidos especiais estão sujeitos à disponibilidade, não podem ser garantidos e podem implicar custos adicionais.
Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-
Este hotel aceita as seguintes formas de pagamento:
Holiday Inn Express Roseville-ST. Paul: perguntas frequentes
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