Luna Chalets da Montanha - Serra da Estrela
Penhas da Saúde - Serra da Estrela, 6200-073, Portugal
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Snabba fakta
Checka in från: | 16:00 |
---|---|
Checka ut före: | 11:00 |
Frukost | Frukost ej tillgänglig |
Husdjur | Husdjur är inte tillåtna |
Barn | Barn är välkomna på detta hotell |
Faciliteter
Mer om Luna Chalets da Montanha - Serra da Estrela
Luna Chalets da Montanha - Serra da Estrela
Luna Chalés de Montanha ligger i en bergsresort i Covilhã i hjärtat av bergskedjan Serra da Estrela och erbjuder panoramautsikt över bergen.
Betyg och omdömen
Omdömen från resenärer
Kommentar: 3 feb. 2025
Consoada in Covilhã
Kommentar: 12 juli 2016
Kommentar: 8 jan. 2025
Vistades där: jan. 2025
Disappointment and disappointment: a revolting experience in a chalet with no basic structure”
Starting with the kitchen: there were simply no basic items. Only one garbage bag for the entire 4 day stay, the stove extinguisher didn't work, and we had to cook with the window open to prevent the fire alarm from firing. It was -1°C outside! There was no salt, sugar, dishwasher, not even two glasses of wine – the minimum one expected of a chalet in the mountain. There was a coffee machine, but at no time were we informed that we would need to bring home capsules or even the brand of the machine. Going down the mountain to go to the market would be our only option, but with the awful weather, it became impossible.
Even washing dishes was a challenge, because there was nowhere to dry the utensils. The simple act of cooking or cleaning has become uncomfortable and frustrating. Any basic task in the cottage seemed like an obstacle.
In the bathroom, the discomfort was equally screaming. There were no sockets, hair dryer, or any kind of heating. Bathing in the intense cold was a real challenge, turning something simple into an unpleasant experience.
To make it worse, during the night the salamander turned off, leaving the chalet at freezing temperatures (-3°C). The air conditioning was not enough to heat the room. I called the reception countless times from 9:00 a.m., but my problem was solved only at 17:00 – almost at the end of the day! When they finally brought the pellets to the salamander, I still had the unfortunate surprise of having to pay 10 euros for them! It is unacceptable that in a hotel located in the mountain, in the middle of the cold, the guest needs to pay more to have the minimum thermal comfort.
Also, the cleaning was precarious. The couch was filthy, full of stains, the table had a stuck substance mixed with hair, and the balcony was full of cigarette bits. The refrigerator did not close properly and, in order to resolve, we had to put a chair in front of the door to keep it closed. Even so, we wake up and realize that the food inside it has been frozen or partially unfrozen. The television was old and full of black spots, practically unusable.
In short, nothing in the cottage was functional or comfortable. From cooking to sleeping, everything was an uncomfortable experience. The exorbitant price we pay does not in any way reflect the service offered. Disgusting with the guest is absurd, and the minimum you expect from such a place is basic comfort – which clearly does not exist here.
I would never recommend this place to anyone. It was a frustrating, disappointing and absolutely outrageous experience.
Kommentar: 21 apr. 2025
Careful in choosing the house
Old and broken sofas. Mattresses without comfort.
Windows and doors coming in cold.
Salamandra not working properly. Despite complaining a few times. And they still wanted me to pay more pellets.
Few kitchen utensils.
Kommentar: 13 jan. 2025
Vistades där: jan. 2025
A pleasant experience
Utmärkt läge
Penhas da Saúde - Serra da Estrela, 6200-073, Portugal
10 saker att görainom 2,84 km
Incheckning och utcheckning
Checka in från:
16:00
Checka ut före:
11:00
Bra att veta
Barn är välkomna på detta hotell
Kontakta hotellet för mer information om att lägga till extrasängar.
Kontakta hotellet för mer information om att lägga till en spjälsäng.
Husdjur är inte tillåtna
Frukost ej tillgänglig