REF Matsuyama City Station by Vessel Hotels
5-2-2 Minatomachi, Matsuyama, Ehime, 790-0012, Matsuyama, Shikoku, Japan
+ 244
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Snabba fakta
Checka in från: | 14:00 |
|---|---|
Checka ut före: | 11:00 |
Frukost | Frukost tillgänglig |
Husdjur | Husdjur är inte tillåtna |
Barn | Barn är välkomna på detta hotell |
Faciliteter
wifi
Parkering
Luftkonditionering
24-timmarsöppen reception
Restaurang
Rökfritt
Mer om REF Matsuyama City Station by Vessel Hotels
REF Matsuyama City Station by Vessel Hotels
REF Matsuyama City Station by vessel hotels är ett 4-stjärnigt boende beläget i Matsuyama, 3 minuters promenad från Botchan Train Museum och 600 m från Matsuyama medborgarcenter.
Betyg och omdömen
Städning4,7
Läge4,7
Service4,6
Faciliteter4,6
Omdömen från resenärer
Ensamresande
Kommentar: 14 dec. 2024
Very good location at the top of Takashimaya, the Matsuyama city station. Just 10mins from Matsuyama JR station. Perfect view from view w the Matsuyama castle! Breakfast was amazing with many choice and drinks (citrus juices and even sake!) Awesome value of money!
Svar från hotellet
Kommentar: 15 dec. 2024
Thank you for making a reservation at Lev Matsuyama Station by Vessel Hotels.
We are honored to receive your compliments.
Our hotel is well located and many of our guests are tourists.
Our breakfast is highly appreciated by our guests. We offer a different menu every day. Breakfast and the public bath are available for outpatients, so please do not hesitate to use them.
If you have the opportunity to visit Matsuyama again, please do not hesitate to use our hotel.
Our staff looks forward to serving you.
Ref Matsuyama-shi Station by Vessel Hotels Nakaya
We are honored to receive your compliments.
Our hotel is well located and many of our guests are tourists.
Our breakfast is highly appreciated by our guests. We offer a different menu every day. Breakfast and the public bath are available for outpatients, so please do not hesitate to use them.
If you have the opportunity to visit Matsuyama again, please do not hesitate to use our hotel.
Our staff looks forward to serving you.
Ref Matsuyama-shi Station by Vessel Hotels Nakaya
Ensamresande
Kommentar: 11 maj 2025
The hotel is conveniently located at Matsuyama City Station — the perfect base for exploring other tourist spots, whether by bus, tram, or on foot.
Svar från hotellet
Kommentar: 11 maj 2025
Thank you very much for staying at REF Matsuyama City Station by VESSEL HOTELS.
Our hotel is located next to Matsuyama City Station, providing easy access to tourist attractions throughout Ehime by tram, suburban train, and bus.
Currently, the plaza in front of Matsuyama Station is under construction, which may cause some inconvenience due to traffic and noise.
The plaza is scheduled to be completed by the middle of 2026, and we hope you will visit Matsuyama again.
Finally, thank you very much for your comments.
We will continue to make every effort to provide services that satisfy our guests.
We look forward to welcoming you again.
REF Matsuyama City Station by VESSEL HOTELS Front Desk Ueda
Our hotel is located next to Matsuyama City Station, providing easy access to tourist attractions throughout Ehime by tram, suburban train, and bus.
Currently, the plaza in front of Matsuyama Station is under construction, which may cause some inconvenience due to traffic and noise.
The plaza is scheduled to be completed by the middle of 2026, and we hope you will visit Matsuyama again.
Finally, thank you very much for your comments.
We will continue to make every effort to provide services that satisfy our guests.
We look forward to welcoming you again.
REF Matsuyama City Station by VESSEL HOTELS Front Desk Ueda
Ensamresande
Kommentar: 10 maj 2025
Decent digs, but not without quirks. Squeaky clean and lively, plus a stone's throw from Taka & Macs! Breakfast is a delight, with 5 (yes, 5!) types of OJ and a DIY "happy meal" with ice cream. 🍱🍔🍟
Power sockets aplenty and adorable hangers make for added charm… exceptional onsen facility, perfect for ultimate relaxation!
Sadly, the service left much to be desired—＞think chatty staff with little patience, and lifts slower than a snail's pace… this one takes the cake for lift lethargy…the stairs are off-limits, so patience is not only a virtue but an absolute necessity. lol
Power sockets aplenty and adorable hangers make for added charm… exceptional onsen facility, perfect for ultimate relaxation!
Sadly, the service left much to be desired—＞think chatty staff with little patience, and lifts slower than a snail's pace… this one takes the cake for lift lethargy…the stairs are off-limits, so patience is not only a virtue but an absolute necessity. lol
Svar från hotellet
Kommentar: 10 maj 2025
Thank you very much for staying at REF Matsuyama City Station by VESSELHOTELS.
Thank you for your high evaluation of our rooms, public bath and breakfast service.
Especially for the breakfast, the 5 kinds of orange juice is very popular. Recently, we have been focusing on desserts and breads, and in particular, we have increased the number of bread varieties from three to six.
We apologize for your dissatisfaction with our staff and elevators.
Regarding your comments about our staff, we are always aware that we are being watched by our customers, and we will pay attention so that we do not receive such comments in the future.
We apologize for the long waiting time for the elevators.
We do not have any stairs in our hotel, except for the emergency stairs, which are normally available, and during busy times, we inevitably have to ask guests to wait.
Thank you for your valuable feedback.
Lastly, we would like to thank you again for taking the time to write this review.
We look forward to welcoming you again.
REF Matsuyama City Station by VESSELHOTELS Front Desk Ueda
Thank you for your high evaluation of our rooms, public bath and breakfast service.
Especially for the breakfast, the 5 kinds of orange juice is very popular. Recently, we have been focusing on desserts and breads, and in particular, we have increased the number of bread varieties from three to six.
We apologize for your dissatisfaction with our staff and elevators.
Regarding your comments about our staff, we are always aware that we are being watched by our customers, and we will pay attention so that we do not receive such comments in the future.
We apologize for the long waiting time for the elevators.
We do not have any stairs in our hotel, except for the emergency stairs, which are normally available, and during busy times, we inevitably have to ask guests to wait.
Thank you for your valuable feedback.
Lastly, we would like to thank you again for taking the time to write this review.
We look forward to welcoming you again.
REF Matsuyama City Station by VESSELHOTELS Front Desk Ueda
Familjeresenär
Kommentar: 23 apr. 2025
Formal Complaint Regarding Hotel Staff Conduct
I am writing to express my dissatisfaction with the service I received from one of your hotel staff members during check-in on April 16 at 2:00 PM.
Upon arrival, I was surprised to find that the hotel used a self-service check-in system, which was unfamiliar to us. Although the machine supported Korean, my wife struggled to use it. While she was trying to figure it out, a staff member abruptly spoke to her in Japanese in a scolding tone. Even though we couldn’t understand the language, the staff member’s tone was unmistakably harsh, condescending, and completely inappropriate for a hospitality setting.
I politely asked in English, "Could you please speak in English?" but the staff member ignored my request and continued speaking only in Japanese. The key issue is that we could not understand what was being said.
It is unrealistic to expect all foreign guests to understand Japanese. If the hotel primarily wishes to serve Japanese-speaking customers, it should reconsider accepting foreign tourists.
I have met many kind and respectful people in Japan, and I’ve always appreciated the culture’s sense of hospitality. However, this one encounter with an unprofessional staff member left a strong negative impression and unfortunately affected our entire experience.
Despite being a four-star hotel, the staff’s conduct did not reflect that standard. A hotel that serves international guests must provide adequate training and uphold basic standards of courtesy. Without that, it’s difficult to recommend the establishment to others.
I am writing to express my dissatisfaction with the service I received from one of your hotel staff members during check-in on April 16 at 2:00 PM.
Upon arrival, I was surprised to find that the hotel used a self-service check-in system, which was unfamiliar to us. Although the machine supported Korean, my wife struggled to use it. While she was trying to figure it out, a staff member abruptly spoke to her in Japanese in a scolding tone. Even though we couldn’t understand the language, the staff member’s tone was unmistakably harsh, condescending, and completely inappropriate for a hospitality setting.
I politely asked in English, "Could you please speak in English?" but the staff member ignored my request and continued speaking only in Japanese. The key issue is that we could not understand what was being said.
It is unrealistic to expect all foreign guests to understand Japanese. If the hotel primarily wishes to serve Japanese-speaking customers, it should reconsider accepting foreign tourists.
I have met many kind and respectful people in Japan, and I’ve always appreciated the culture’s sense of hospitality. However, this one encounter with an unprofessional staff member left a strong negative impression and unfortunately affected our entire experience.
Despite being a four-star hotel, the staff’s conduct did not reflect that standard. A hotel that serves international guests must provide adequate training and uphold basic standards of courtesy. Without that, it’s difficult to recommend the establishment to others.
Svar från hotellet
Kommentar: 27 apr. 2025
Thank you very much for staying at Ref Matsuyama City Station by Vessel Hotels.
We sincerely apologize for any discomfort our staff may have caused you during your stay.
Please accept my sincerest apologies.
As the manager of the hotel, I am painfully aware that this was due to my poor leadership, and I am very sorry that you were made to feel this way.
I have given appropriate guidance to the person in charge. We will do our best to ensure that this will not happen again in the future. In addition, we will also strengthen language training for all staff members.
Although we still have many shortcomings, we will continue to strive for a better hotel that satisfies our guests, and we ask for your kind understanding and forgiveness for this incident.
Thank you very much for taking time out of your busy schedule to give us your feedback. All of us at the hotel look forward to your next visit.
Ref Matsuyama-city Station by Vessel Hotels Manager Miyasako
We sincerely apologize for any discomfort our staff may have caused you during your stay.
Please accept my sincerest apologies.
As the manager of the hotel, I am painfully aware that this was due to my poor leadership, and I am very sorry that you were made to feel this way.
I have given appropriate guidance to the person in charge. We will do our best to ensure that this will not happen again in the future. In addition, we will also strengthen language training for all staff members.
Although we still have many shortcomings, we will continue to strive for a better hotel that satisfies our guests, and we ask for your kind understanding and forgiveness for this incident.
Thank you very much for taking time out of your busy schedule to give us your feedback. All of us at the hotel look forward to your next visit.
Ref Matsuyama-city Station by Vessel Hotels Manager Miyasako
Par
Kommentar: 22 apr. 2025
Hotel with good location near Matsuyama station
I've been to Matsuyama several times, but this was my first time staying consecutively.
Check-in and check-out were mechanical and a little tasteless. As I am a smoker, I wanted a room close to the smoking area (located on the 3rd floor of the 2nd floor) and although I was relieved to be assigned a superior twin on the 4th floor, it turned out to be meaningless.
I thought there was an inner staircase in the building that could take you from the 4th floor to the 3rd floor, but there was only a fire escape (exterior staircase). This fire escape is locked, and at the end of the day, you have to use an elevator to get to the smoking area. This hotel has only two elevators, so depending on the time of day, you may have to wait quite a bit and it's stressful.
Smokers should be aware that there is no point in being assigned a room near the smoking area (it will be on the 4th floor).
I used a laptop or smartphone in my room, but the wifi is stable.
The public bath on the 3rd floor was compact but comfortable with a sauna and an open-air bath (you can only let in the outside air and not see out). It may have been a shame that there was no sauna mat if I had to say so.
For breakfast, there is a large menu and you can compare local dishes and mandarin juice, so I am very satisfied.
Next to the front desk on the 2nd floor is a large map with information about restaurants in the city, but I would like to distribute the equivalent map that can be carried around (the simple map was given to the front desk).
If you want to eat and drink (alcohol-based) at night within walking distance, you might be right to use a hotel around Okaido, or if you only want to walk around town and not focus on dinner, you might be right to use a hotel around Matsuyama City Station.
It was a hotel that we hoped would evolve further.
Check-in and check-out were mechanical and a little tasteless. As I am a smoker, I wanted a room close to the smoking area (located on the 3rd floor of the 2nd floor) and although I was relieved to be assigned a superior twin on the 4th floor, it turned out to be meaningless.
I thought there was an inner staircase in the building that could take you from the 4th floor to the 3rd floor, but there was only a fire escape (exterior staircase). This fire escape is locked, and at the end of the day, you have to use an elevator to get to the smoking area. This hotel has only two elevators, so depending on the time of day, you may have to wait quite a bit and it's stressful.
Smokers should be aware that there is no point in being assigned a room near the smoking area (it will be on the 4th floor).
I used a laptop or smartphone in my room, but the wifi is stable.
The public bath on the 3rd floor was compact but comfortable with a sauna and an open-air bath (you can only let in the outside air and not see out). It may have been a shame that there was no sauna mat if I had to say so.
For breakfast, there is a large menu and you can compare local dishes and mandarin juice, so I am very satisfied.
Next to the front desk on the 2nd floor is a large map with information about restaurants in the city, but I would like to distribute the equivalent map that can be carried around (the simple map was given to the front desk).
If you want to eat and drink (alcohol-based) at night within walking distance, you might be right to use a hotel around Okaido, or if you only want to walk around town and not focus on dinner, you might be right to use a hotel around Matsuyama City Station.
It was a hotel that we hoped would evolve further.
Utmärkt läge
5-2-2 Minatomachi, Matsuyama, Ehime, 790-0012, Matsuyama, Shikoku, Japan|0,84 km från stadscentrum
10 saker att görainom 0,24 km
Transportinom 1,08 km
Flygplatsinom 5,54 km
Incheckning och utcheckning
Checka in från:
14:00
Checka ut före:
11:00
Bra att veta
Barn är välkomna på detta hotell
Kontakta hotellet för mer information om att lägga till extrasängar.
Kontakta hotellet för mer information om att lägga till en spjälsäng.
Husdjur är inte tillåtna
Frukost tillgänglig
Frukostmeny
Buffé
Frukostalternativ
Västerländsk frukost, Japansk frukost
Frukostpris
118 SEK (≈JPY 1 800)/person
Frukosttider
06:00 – 09:30 från måndag till söndag
Det här hotellet accepterar följande betalningsmetoder:
Cash
REF Matsuyama City Station by Vessel Hotels: Frågor och svar
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