Sutera Sanctuary Lodges At Poring Hot Springs, Ranau Hotels

Name: Sutera Sanctuary Lodges At Poring Hot Springs
Address: Sutera Sanctuary Lodges, Lohan Bongkud Village, A4 Road, Ranau, 89308, Malaysia, Ranau, Sabah, 89308, Malaysia

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets not allowed
Children	Children are welcome at this hotel

Amenities

View all

Air conditioning

Airport shuttle

Pool

Restaurant

Non-smoking

Bar

More about Sutera Sanctuary Lodges At Poring Hot Springs

Sutera Sanctuary Lodges At Poring Hot Springs

With garden views, Sutera Sanctuary Lodges At Poring Hot Springs is set in Ranau and has a restaurant, room service, bar and garden. All units feature air conditioning and a flat-screen TV.

Ratings and reviews

Cleanliness4.7

Location4.5

Service4.5

Rooms4.6

Value4.2

Sleep quality4.7

Traveller reviews

Family traveller

Comment: 30 Jul 2025

The Best Rainforest Lunch

We when to the Rainforest Restaurant for Lunch and the foods was awesome and delicious especially cook to perfection by Chef. Minin and Awesome helpful service by Larry in servicing our group.. Kudos for Everyone at Rainforest Restaurant for Excellent job.

Group traveller

Comment: 11 May 2025

Amazing place to chills. The nature and sound of river is very peacefully. Good job for receptionist that give the best service.

Family traveller

Comment: 4 Apr 2025

Pros: spacious wooden lodge located right at the entrance of the kinabalu park with private parking. We sleep to the sound of the river and wake up to the chirping of the birds and insects. Lodge is very cosy and has 2 bedrooms with individual bathrooms. Friendly staff and attentive service throughout our stay. Convenient and stratetic location to enjoy the park to the fullest (orchid garden, butterfly farm, hiking, hot spring, canopy walk were all really fun). Breakfast was buffet style, simple but sufficient.
Cons: linens had some stains on them. No aircon in living room and the old fan was only spinning at the lowest speed even though we set it to full speed. It gets quite hot during noon time. Master bedroom fan and bathroom's hair dryer were not functioning. Curtains were not blackout type and room gets very bright as soon as sun comes out. Need to purchase separate tickets to go into the kanabalu park and the other activities inside.
Overall experience was good. Just hope management can do something about the faulty items because room rate isn't cheap and guests deserve to enjoy all amenities in perfect working condition to make the stay more enhoyable and memorable.

Hotel response

Comment: 15 Apr 2025

Dear Sir/Madam,
Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.
My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.
We wish you a pleasant day!
Regards,
Kueh Lian See
Group Director of Strategic Business Development

Group traveller

Comment: 2 Aug 2025

Good experience

Good hospitality, friendly staff as always, delicious food, we did the hot spring bath, even smell the sulphate, they also have the rock pool(cold pool) we have a great experience. will come again.

Group traveller

Comment: 28 Jul 2025

Happy

Had a wonderful dining experience! The food was absolutely delicious, and the service was warm and attentive. Thank you to wabster, adam ,alice and jack for the great hospitality — I’ll definitely be coming back!

Excellent location

4.5

Sutera Sanctuary Lodges, Lohan Bongkud Village, A4 Road, Ranau, 89308, Malaysia|11.68 km from city centre

10 things to dowithin 2.73 km

Airportwithin 10.62 km

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Breakfast

Breakfast available

Breakfast options

American breakfast, Asian breakfast, Halal breakfast

Breakfast price

Please contact hotel for price information

Important information from the hotel

Please inform Sutera Sanctuary Lodges At Poring Hot Springs in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Important information about the city

It is prohibited to bring durian and mangosteen to the hotel. Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.

Accepted payment methods

This hotel accepts the following payment methods: