Pension Kirschgarten
1 Kirschgarten, Nebra, 06642, Germany
+ 21
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 10:00 |
Amenities
Wi-Fi
Parking
Pool
Non-smoking
Bicycle hire
Garden
More about Pension Kirschgarten
Pension Kirschgarten
Pension Kirschgarten is a recently renovated guest house in Nebra, where guests can make the most of its garden and shared lounge. Featuring a shared kitchen, this property also provides guests with a picnic area.
Traveller reviews
Other
Comment: 8 Mar 2025
Great place to stay.
This is a great hotel in a prime location in Greenville. The facilities are fantastic and staff very attentive and competent. Close to Bon Secours arena and to all the hot spots downtown. Great food and spirits downtown, too. We have already booked another stay for an even longer visit.
Hotel response
Comment: 13 Mar 2025
Dear 34BobL,
It was a pleasure having you as our guest at Hyatt Regency Greenville. Thank you for your nice review and for mentioning our wonderfully convenient location and amenities. Reading your compliments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We sincerely appreciate your dedication to staying with us again.
Regards,
David Schaum
General Manager
It was a pleasure having you as our guest at Hyatt Regency Greenville. Thank you for your nice review and for mentioning our wonderfully convenient location and amenities. Reading your compliments absolutely made our team's day! Our location is one of our greatest features, so thank you for pointing that out for future travelers. We sincerely appreciate your dedication to staying with us again.
Regards,
David Schaum
General Manager
Business traveller
Comment: 25 Jul 2025
Great experience
Overall experience was absolutely fantastic. Enjoy the staff as well as the amenities. The food that was provided was excellent as well.
Hotel response
Comment: 25 Jul 2025
Dear LJC C,
We are pleased that you enjoyed a fulfilling stay at Hyatt Regency Greenville. Thank you for your generous comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with our team, as they are committed to enhancing each guest's visit with exceptional service. We were also delighted to learn that you appreciated our food offerings. Your recognition of their dedication will make their day! Thank you for being our guest, and we hope to welcome you again very soon.
Regards,
David Schaum
General Manager
We are pleased that you enjoyed a fulfilling stay at Hyatt Regency Greenville. Thank you for your generous comments regarding our associates, devotion to excellence, and amenities. We are excited to share your kind remarks with our team, as they are committed to enhancing each guest's visit with exceptional service. We were also delighted to learn that you appreciated our food offerings. Your recognition of their dedication will make their day! Thank you for being our guest, and we hope to welcome you again very soon.
Regards,
David Schaum
General Manager
Other
Comment: 25 Jul 2025
Perfect location
Throughly enjoyed staying at the Hyatt Regency. Location was perfect and the Staff was very helpful.
Every weekend something is happening downtown.
Every weekend something is happening downtown.
Hotel response
Comment: 25 Jul 2025
Dear Tereza V,
Thank you for your wonderful review of Hyatt Regency Greenville! We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We were also delighted to learn that the service provided by our staff surpassed your expectations. We appreciate your business and hope to see you again whenever your travels bring you to Greenville.
Regards,
David Schaum
General Manager
Thank you for your wonderful review of Hyatt Regency Greenville! We are delighted that our hotel was ideally located for everything you wanted to experience on this visit. We were also delighted to learn that the service provided by our staff surpassed your expectations. We appreciate your business and hope to see you again whenever your travels bring you to Greenville.
Regards,
David Schaum
General Manager
Family traveller
Comment: 22 Jul 2025
AWFUL EXPERIENCE - UNTRAINED STAFF - do not stay here
We usually book suites with connecting rooms. On June 26th when we decided we were going to stop in Greenville I could not find what I needed with Marriott where I am an Ambassador Member or with Hilton where we are a Diamond Member.
I have stayed at this Hyatt in Greenville several times before over many years going back to when I was a kid.
I called the front desk to ask if I made the reservation could I call back and have them block the suite and connector and an additional room across the hall. I spoke to Kristen and she said sure and told me what type of rooms to book.
We needed the connector because of our 13 year old daughter and the room across the hall was for our 18 year old. We have four kids and only two are traveling on this part of the trip but we always get the grown ones their own rooms as it helps with getting ready quicker in the mornings.
I spoke to Kristen on June 26th who said she blocked it all on the 5th floor and she said she was the night manager.
This past Wednesday or Thursday night I have to look back on my phone I called Kristen to confirm everything was good to go and she said it was.
We arrived today at the hotel around 4:30 pm and while I was unloading the car as we always do my wife goes to check in. Samantha at the front desk would not let her check in because I was not there. I had to stop unloading the car and go inside and tell Samantha personally that it was ok for my wife to check in.
Then as I went to park the car my wife called and said they have no suites and the only connecting rooms they have left is doubles to doubles.
I told Samantha to call Kristen who was not working today and get this figured out. Samantha went in the back and then came back out and said she called Kristen and she said that she never remembers talking to me. We spoke three times on the phone. She gave me her name and told me where our rooms would be.
I was furious at this point.
I told Samantha we wanted the rooms comped our points back for the two rooms we were using points on and should not have to pay for the other room as it was supposed to be a suite.
She said she did not know what she could do and would call me.
So we just spent 30 plus minutes arguing with the front desk because our rooms were not correct.
Samantha called back and said she would lower the rate on the room to the rack rate for not having the suite and refund 12,000 points for one room but not both.
I said that was not acceptable.
She said she would have to call me back.
She called back and said they would comp the room no charge, but could not give additional points back. She offered free breakfast which I really don’t need.
What I needed was for my rooms to be correct upon checkin.
We travel and stay at hotels for two to three months out of the year. I call the hotels, I check back as I did with this one and Hyatt failed us.
In addition Samantha is not properly trained. I asked for the general managers card and she said she did not have one and he has nothing to do with this that he handles sales. So that is one of the reasons I’m having to reach out to you. I went up to the room snd called the hotel and asked to be transferred to the hotel general managers voice mail. Samantha refused and said she could let him know I called. What is that? Why would the general manager not have a number or email that he could be contacted if a guest has an issue.
I would like to know if she really called Kristen, why did they give away the rooms they were supposed to have to someone else and why are these employees not trained. Samantha has no business being left in charge over a weekend and saying she can’t get in touch with the front desk manager or general manager who won’t be in until Monday. This is an awful way to start our trip. I still have not heard from the general manager.
Last night we were at The Alamite Hotel in Alabama where we stay quite frequently on the way to Florida or up the east coast. We had no issues, I have the general managers number and email as I do for pretty much any hotel we stay at.
I’m not sure why at the Hyatt Regency in Greenville this is a secret.
I would appreciate a response back, I would appreciate all my points refunded, and I would like a letter of apology from Kristen and Samantha. I would also hope that training is done for them.
Two other issues at the hotel you need to be aware about.
One, the trash cans in the bathrooms are very small with a lid on them that you are supposed to use your foot to step on and open to throw something away. That is not very practical for hotel bathroom and having to put your foot on something to open it up.
Two, when you walk to the parking garage from the 2nd floor of the hotel going out on the pathway, you have an outside smoking section. You have to walk through this smoking section to get to the garage. That makes no sense. I have bad asthma as well as my daughter and the last thing I should have to do is walk through people smoking which there were each time we went through it smoking. It is nasty, it smells, and that is not an impression you want of your hotel.
If you are going to have an outside smoking section, it should be moved elsewhere where the general public does not have to walk through.
I appreciate your time and hope you all are able to correct these issues and train the employees more effectively.
I have stayed at this Hyatt in Greenville several times before over many years going back to when I was a kid.
I called the front desk to ask if I made the reservation could I call back and have them block the suite and connector and an additional room across the hall. I spoke to Kristen and she said sure and told me what type of rooms to book.
We needed the connector because of our 13 year old daughter and the room across the hall was for our 18 year old. We have four kids and only two are traveling on this part of the trip but we always get the grown ones their own rooms as it helps with getting ready quicker in the mornings.
I spoke to Kristen on June 26th who said she blocked it all on the 5th floor and she said she was the night manager.
This past Wednesday or Thursday night I have to look back on my phone I called Kristen to confirm everything was good to go and she said it was.
We arrived today at the hotel around 4:30 pm and while I was unloading the car as we always do my wife goes to check in. Samantha at the front desk would not let her check in because I was not there. I had to stop unloading the car and go inside and tell Samantha personally that it was ok for my wife to check in.
Then as I went to park the car my wife called and said they have no suites and the only connecting rooms they have left is doubles to doubles.
I told Samantha to call Kristen who was not working today and get this figured out. Samantha went in the back and then came back out and said she called Kristen and she said that she never remembers talking to me. We spoke three times on the phone. She gave me her name and told me where our rooms would be.
I was furious at this point.
I told Samantha we wanted the rooms comped our points back for the two rooms we were using points on and should not have to pay for the other room as it was supposed to be a suite.
She said she did not know what she could do and would call me.
So we just spent 30 plus minutes arguing with the front desk because our rooms were not correct.
Samantha called back and said she would lower the rate on the room to the rack rate for not having the suite and refund 12,000 points for one room but not both.
I said that was not acceptable.
She said she would have to call me back.
She called back and said they would comp the room no charge, but could not give additional points back. She offered free breakfast which I really don’t need.
What I needed was for my rooms to be correct upon checkin.
We travel and stay at hotels for two to three months out of the year. I call the hotels, I check back as I did with this one and Hyatt failed us.
In addition Samantha is not properly trained. I asked for the general managers card and she said she did not have one and he has nothing to do with this that he handles sales. So that is one of the reasons I’m having to reach out to you. I went up to the room snd called the hotel and asked to be transferred to the hotel general managers voice mail. Samantha refused and said she could let him know I called. What is that? Why would the general manager not have a number or email that he could be contacted if a guest has an issue.
I would like to know if she really called Kristen, why did they give away the rooms they were supposed to have to someone else and why are these employees not trained. Samantha has no business being left in charge over a weekend and saying she can’t get in touch with the front desk manager or general manager who won’t be in until Monday. This is an awful way to start our trip. I still have not heard from the general manager.
Last night we were at The Alamite Hotel in Alabama where we stay quite frequently on the way to Florida or up the east coast. We had no issues, I have the general managers number and email as I do for pretty much any hotel we stay at.
I’m not sure why at the Hyatt Regency in Greenville this is a secret.
I would appreciate a response back, I would appreciate all my points refunded, and I would like a letter of apology from Kristen and Samantha. I would also hope that training is done for them.
Two other issues at the hotel you need to be aware about.
One, the trash cans in the bathrooms are very small with a lid on them that you are supposed to use your foot to step on and open to throw something away. That is not very practical for hotel bathroom and having to put your foot on something to open it up.
Two, when you walk to the parking garage from the 2nd floor of the hotel going out on the pathway, you have an outside smoking section. You have to walk through this smoking section to get to the garage. That makes no sense. I have bad asthma as well as my daughter and the last thing I should have to do is walk through people smoking which there were each time we went through it smoking. It is nasty, it smells, and that is not an impression you want of your hotel.
If you are going to have an outside smoking section, it should be moved elsewhere where the general public does not have to walk through.
I appreciate your time and hope you all are able to correct these issues and train the employees more effectively.
Hotel response
Comment: 25 Jul 2025
Dear Keepontruckin123,
Thank you for sharing your detailed feedback, and we sincerely apologize for the inconvenience you experienced during your recent stay. We understand how important it is to have a seamless experience, especially when traveling with family, and we deeply regret that we fell short of meeting your expectations. We regret to learn about the miscommunication surrounding your room reservations. This is not the level of service we strive to provide. Please be assured that we will look into this matter internally and ensure that further training is provided to avoid situations like this in the future. Regarding the issues you raised with the trash cans and smoking zone, we will review both concerns to improve the guest experience. Your feedback is valuable to us, and we will make the necessary changes. We deeply regret that this affected your stay, and we hope to have the opportunity to make it right in the future.
Regards,
David Schaum
General Manager
Thank you for sharing your detailed feedback, and we sincerely apologize for the inconvenience you experienced during your recent stay. We understand how important it is to have a seamless experience, especially when traveling with family, and we deeply regret that we fell short of meeting your expectations. We regret to learn about the miscommunication surrounding your room reservations. This is not the level of service we strive to provide. Please be assured that we will look into this matter internally and ensure that further training is provided to avoid situations like this in the future. Regarding the issues you raised with the trash cans and smoking zone, we will review both concerns to improve the guest experience. Your feedback is valuable to us, and we will make the necessary changes. We deeply regret that this affected your stay, and we hope to have the opportunity to make it right in the future.
Regards,
David Schaum
General Manager
Other
Comment: 21 Jul 2025
Enjoyed my stay!
Enjoyed my stay at the Hyatt Regency Greenville. The staff was friendly and welcoming. I most certainly would stay there again.
Hotel response
Comment: 21 Jul 2025
Dear cassandra m,
We are flattered by your generous review of Hyatt Regency Greenville. It is very kind of you to recognize our devoted associates for their service. Thank you for being our guest, and we love knowing you're planning to return; we all look forward to it!
Regards,
David Schaum
General Manager
We are flattered by your generous review of Hyatt Regency Greenville. It is very kind of you to recognize our devoted associates for their service. Thank you for being our guest, and we love knowing you're planning to return; we all look forward to it!
Regards,
David Schaum
General Manager
Location
1 Kirschgarten, Nebra, 06642, Germany|2.64 km from city centre
10 things to dowithin 4.17 km
Transportationwithin 3.15 km
Check in and check out
Check in from:
15:00
Check out before:
10:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
This property will not accommodate hen, stag or similar parties. Managed by a private host
Pension Kirschgarten: FAQs
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